Running into issues with applications you are trying to run is an issue that everyone will run into at one point or another when using a computer regularly. It can be frustrating to try fixing an app issue when you are just trying to get something done, but knowing what you‘re doing can make the whole process much easier.
With that in mind, this guide aims to take him through the most important things to know when you are trying to troubleshoot a troublesome application.
You Gotta Know When to Close them
If you feel it is running into issues, you first need to close that application and try reopening it. Essentially, turn it off and on again, but for an app rather than your whole computer. If you don‘t know how to close apps on Mac or Windows, then the internet is your friend, and a quick Google search will tell you all you need to know.
Know When to Update them
Of course, if your problem persists beyond simply closing the application, you might want to take some time and check for any updates. It could be that your issue is a result of your application being out of date.
You can visit the website for your application or even just search it online to see if there is a new driver or update that you need for your app. If there is, make sure you’ve closed the app, downloaded the update, and once your download is finished, try opening it again and see if you still have the issue.
Know When to Re-Download
If there is no new update or if the issue persists beyond a new update, then you might have an issue with the program files for the application. This problem could be solved by uninstalling the application and then reinstalling it freshly from the provider, so that should be your next step in solving this issue.
Know Why They‘re Gone (Crash Logs)
Finally, if none of the above steps have helped you to solve your issue, then there might be something wrong with your device causing the issue with the application. If that is the case, you’re going to have to figure out what is causing the application to go wrong; for that, you’ll need crash logs.
Crash logs are essentially small files that applications make when they run into an issue that causes them to crash. These logs detail as much information as the application has about what caused the crash so that developers can deal with the problem if it persists.
Of course, if you don’t know how to fix it (or even how to tell what‘s wrong from the crash log), then plenty of other people do; this is what forums are for, after all. Often in this situation, your best option is to take the crash logs you have – as well as any other information you can provide about your device – and try to find someone online who can help you with the issue.
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